Shipping & Returns
International orders:
We only ship to selected international destinations. Only DVDs and Cds (Music) can be shipped outside of the borders of South Africa. Most of the countries have been added to our registration page, but if your country is not listed and you still wish to order, please send us an email and we will let you know if we can ship to that country.
We charge actual shipping charges on all international parcels. International parcels are sent via signed for (registered) / insured Airmail and usually take between 12-21 days to arrive at their destination, depending on how long it takes to get through customs in the receiving country. You can trace the parcel on the Post Office website (www.sapo.co.za) up to the point it leaves the country. However we can only request the Post Office to trace the parcel from our side 30 days after dispatch. All import duties charged when the parcel arrives in your country are for your own account.
The easiest to check how much shipping will cost you, is to add the items to your basket and to proceed to checkout. You will be able to review the shipping charges before you have to go through final checkout.
We accept all major international credit cards via PayPal (Visa, Mastercard, American Express). Should you not be able to pay us with a credit card, we can make an exception and accept a bank transfer, but this will incur an additional R100.00 banking fees (this is how much we have to pay to get the money released into our account).
If you are still unsure about something, please contact us and we will try and answer your questions as best we could.
We only ship to selected international destinations. Only DVDs and Cds (Music) can be shipped outside of the borders of South Africa. Most of the countries have been added to our registration page, but if your country is not listed and you still wish to order, please send us an email and we will let you know if we can ship to that country.
We charge actual shipping charges on all international parcels. International parcels are sent via signed for (registered) / insured Airmail and usually take between 12-21 days to arrive at their destination, depending on how long it takes to get through customs in the receiving country. You can trace the parcel on the Post Office website (www.sapo.co.za) up to the point it leaves the country. However we can only request the Post Office to trace the parcel from our side 30 days after dispatch. All import duties charged when the parcel arrives in your country are for your own account.
The easiest to check how much shipping will cost you, is to add the items to your basket and to proceed to checkout. You will be able to review the shipping charges before you have to go through final checkout.
We accept all major international credit cards via PayPal (Visa, Mastercard, American Express). Should you not be able to pay us with a credit card, we can make an exception and accept a bank transfer, but this will incur an additional R100.00 banking fees (this is how much we have to pay to get the money released into our account).
If you are still unsure about something, please contact us and we will try and answer your questions as best we could.
